Statement of Rights

Older people receiving government-funded aged care – either in their own home or in an aged care home – have rights. Enshrined in the Statement of Rights, for example, is your right to safe and high-quality services and your right to be treated with dignity and respect. The Statement of Rights also supports your right to speak up and

• have control over, and make decisions about, the personal aspects of your daily life
• be listened to and understood
• complain free from reprisal
• and have your complaints dealt with fairly and promptly.

Professional aged care advocates frequently use their knowledge of the Statement of Rights to support better outcomes and you can too. To see the Statement of Rights in action, watch the ‘Your rights’ video. Download a full copy of the Statement of Rights below. The Statement of Rights is available in multiple languages. You also have the right to Security of Tenure, which means there are very limited circumstances where you may be asked to leave your aged care home. You have further rights under consumer law. OPAN delivers free education about your rights, to aged care recipients, aged care staff and community groups. Learn more below and book an education session.