Self-advocacy toolkit

What you need to know for better aged care

Self-advocacy or speaking up means having the right information to get the care and support you need. Explore the topics below to start.

Solving common aged care problems

If problems with your aged care services are affecting your health and wellbeing, speaking up can help. Most service providers want to know what they can do better. Speaking up will help make the service better for you and others too. And there are simple steps you can take to raise a concern or make an effective complaint. If you would like additional support, OPAN advocates are here to help.

Explore the topics below to learn more.

Raising concerns and making an effective complaint

Making the most of your aged care services

Getting safe, high-quality care

Making the most of your aged care services

Ensuring your diverse life experience is respected

Making the most of your aged care services

Younger people in residential aged care

Making the most of your aged care services

Serious incidents

Making the most of your aged care services

Medication, chemical restraint and your choice

Making the most of your aged care services

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About us

Acknowledgement of Traditional Owners

We acknowledge the Traditional Owners of the lands on which we work and recognise that it always has been, and always will be, Aboriginal land. We honour the strength and resilience of Aboriginal and Torres Strait Islander peoples and pay our respects to all Elders past and present.

Diversity

Consistent with the vision of the aged care sector’s Aged Care Diversity Framework, our work aims for all older people to experience a high quality aged care system that ensures equitable access and outcomes and embraces their diverse characteristics and life experiences.

8am – 8pm Mon – Fri | 10am – 4pm Sat

This number will connect you with the aged care advocacy organisation in your state or territory.